Premio FAQ

General Information

1.1 What is Premio?

1.2 How can I find out more about Premio?

1.3 What information is covered in the onboarding slides?

App Download and Installation

2.1 How do I download the Premio app from APKPURE?

2.2 How do I download the Premio app from Magic APK?

2.3 What should I do if I encounter issues during the installation?

Account Management

3.1 How do I register for a Premio account?ramer?

3.2 What should I do if I don't receive the validation code?

5.1 How do I update my profile information?

5.3 What should I do if I want to move my account to another device?

How do I change my username?

How do I log out of the Premio app?

Support

4.1 How do I contact Premio Support?

4.2 What information should I include in my support request?

4.3 How long does it take to receive a response from support?

11.3 What do I do if I encounter a bug or technical issue?

Profile and Matches

5.2 How do I check my recent matches?

11.2 How do I check my recent matches?

Gameplay

6.1 How do I join a PvP match in 8 Ball Pool?

6.2 Is there a practice mode available?

6.3 What are the rules for 8 Ball Pool in Premio?

6.4 What happens if my opponent disconnects during a match?

9.1 How do I start a PvP match?

9.2 How are opponents matched in PvP?

10.1 How does matchmaking work in Premio?

10.2 What should I do if I'm unable to find a match?

Premio Wallet

7.1 What is the Premio Wallet?

7.2 How do I add funds to my Premio Wallet?

7.3 How can I withdraw my winnings?

7.4 What should I do if I encounter a problem with my transaction?

7.5 Can I withdraw my deposits?

7.6 How do I view my transaction history?

7.7 Where can I find the Terms and Conditions (T&C)?

App Updates

8.1 How do I know if there's a new update available for the Premio app?

8.2 How do I update the Premio app?

8.3 What new features are included in the latest update?